Returns & Refund Policy

At Phuket Romance, we take pride in crafting beautiful, high-quality wedding favors to help make your special day truly unforgettable. Every order is carefully prepared and packaged with love and attention to detail.

All Sales Are Final
Due to the personalized and time-sensitive nature of our products, all sales are final and we do not accept returns or exchanges. This policy ensures that each item is fresh, custom-prepared, and meets our high standards of quality.

Order Accuracy
We encourage you to double-check all order details—including quantities, personalization information, delivery dates, and shipping addresses—before completing your purchase. Once an order is placed, we are unable to make changes or offer refunds.

Damaged or Incorrect Items
If you receive an item that is damaged or not what you ordered, please contact us within 3 days of delivery with your order number and clear photos of the issue. We will work with you to make it right, subject to our discretion.

Need Help?
For any questions or concerns, please contact our customer support team. We’re here to help you have the smoothest experience possible.

Thank you for choosing Phuket Romance, we’re honored to be part of your celebration.